Audience: Employees at Silver’s Senior Sanctuary, including healthcare personnel that provide direct patient care; specifically, certified nursing assistants, orderlies and attendants. 

Business Problem: Employees at Silver’s Senior Sanctuary are providing patient care to seniors including, but not limited to, medication management, wound care, physical therapy, bathing, dressing, grooming, and toileting. This range of services presents risk of exposure to blood and other potentially infectious materials. The business goal of employees completing the Bloodborne Pathogen course will not only satisfy compliance requirements for OSHA, but also equip each employee with knowledge about bloodborne pathogens and the skills needed to reduce the risk of exposure to bloodborne pathogens. 

Solution: The training course focuses on applicable content that is specific to a senior living facility, specifically accessing previous experiences and knowledge and applying the protective protocols introduced to those real work applications. Learners will engage in a mini-scenario and performance-based assessment to practice and apply their knowledge about the course's learning objectives.

Lessons Learned: I would recommend a learning path that specifically meets the experience of the employees after distinguishing which employees are brand-new, new within 5 years, and experienced with over 5 years of employment through a learner analysis. For example, experienced employees may benefit more from an observation where collegial coaching is offered versus an eLearning training.

Highlights: 

• The training course outlines the purpose of the course to add value and intrinsically motivate the learner to use safety precautions.

• Learning objectives are outlined in a task-oriented manner, allowing the learner to feel empowered to carry out the safety precautions upon completion of this training course.

• Content is delivered in logical, small chunks that are relevant to the topic and to the employee's safety.

• Interactivity, such as flashcards, tabs, accordions, labeled graphics, and process steps, are included to keep the learner's attention engaged while information is introduced.

• Knowledge checks, a sorting activity, and a mini scenario are included to allow the learner to think critically about the new information presented and practice applying it to their workplace environment.

Process: 

• Researched the OSHA standard to gain a solid understanding for the business goal and determined scenario-based examples for application in the workplace.

• Created a design document to outline the learning objectives and the content that will be delivered throughout the course. 

• Kirkpatrick's Level 2 Evaluation:

  • 4 ungraded knowledge checks 

  • 5 question, graded quiz with a passing rate of 80%

• Kirkpatrick's Level 3 Evaluation:

  • 1 hour observation of each employee using a safety checklist.

  • Interview with supervisor after all observations have taken place to review any records of exposure incidents. This will likely occur within 4-6 weeks of the training course being delivered.

Audience: Members of the dental team at Wickfield Dental including the dental office manager, 1 dental office receptionist, 3 dental hygienists, 1 dental assistant, and Dr. Wickfield, the dentist. 

Business Problem: Wickfield Dental collects patient healthcare information, as well as payment data, in order to facilitate dental care. This information is stored in the Wickfield Dental’s health management system, and may be shared electronically to submit claims, complete eligibility requests for services, deliver pre-determination treatment plans to the patient, make claim status inquiries, and complete treatment authorization requests. The dental team at Wickfield Dental will complete a HIPAA training about protected health information (PHI) to equip each employee with the necessary knowledge to protect sensitive patient health information and understand patient rights. 

Solution: The training course focuses on connected examples of PHI, security protocols, and patient requests directly correlated to a dental practice. The use of several scenarios will allow the learner to experience times during patient care where security protocols are necessary, but also to identify common occurrences members on a team may forget to use the protocols due to the repetitious nature of a task. A performance-based assessment will evaluate whether the learner can apply the security protocols and respond to patient rights as it relates to HIPAA within the dental entity.

Lessons Learned: Depending on the seat time that employees have and the business timeline for completing the training, I would separate this course into two separate trainings: one for security and one for patient rights with a roll out method where the employees complete the first training and implement the security practices; and then complete the second training to add responding to patient rights shortly thereafter.

Highlights: 

• The training course gains the learner's attention through a scenario using a HIPAA Privacy officer, dental receptionist, dental hygienist, dentist, and patients.

• Content is organized in logical chunks of protected health information, security protocols, and responding to patient requests. The content uses a variety of methods to present the information, including images, branching slides, scenarios, and step-by-step actions for completion.

• Interactivity, such as drag and drop, click and reveal, and accordion interactions, are included to increase the level of engagement.

• Knowledge checks, including a drag and drop knowledge check and a click to reveal knowledge check, are used to assimilate the new information to the real-life workplace.

Process: 

• Completed a business analysis to determine the knowledge base of the target audience and problem in the dental entity. 

• Observed a prophylaxis dental visit to determine real-life uses and examples of PHI for scenarios within the course, 

• Created a design document to define the business goal, learning objectives, and outline informational content.

• Developed a storyboard to detail the full content to be delivered and to outline how information would be presented.

• Kirkpatrick's Level 2 Evaluation:

  • 2 ungraded knowledge checks 

  • 5 question, graded quiz with a passing rate of 80%

• Kirkpatrick's Level 3 Evaluation:

  • 1 hour observation of each employee using a PHI checklist.

  • Interview with Wickfield Dental’s HIPAA Privacy Officer after all observations have taken place. This will likely occur within 4-6 weeks of the training course being delivered.